ANALISIS KUALITAS PELAYANAN INFORMASI OBAT PADA PASIEN YANG BEROBAT DI PUSKESMAS KRUENG BARONA JAYA KABUPATEN ACEH BESAR TAHUN 2019

The Puskesmas is a first-rate health service facility that is a major milestone in
achieving health development goals. The researcher also conducted an initial survey
by interviewing 10 patients who visited the Krueng Barona Jaya Health Center. Of
the 10 patients, 3 people stated that they had received drug use information in the
examination room by a doctor so they felt they did not need to get more drug
information from the pharmacy officer in the medicine room. 2 people also stated
that they got information from the medicine room but the information provided was
only about drug dosage, time of using the drug and how to use the drug. While 5
people stated that the officer only handed over the drug and called the next queue
number without explaining anything because of the long queue. The purpose of this
study is to analyze the quality of drug information services in patients who seek
treatment at Krueng Barona Jaya Health Center in Aceh Besar in 2019. Descriptive
research methods. The population in this study were all patients who came for
treatment at Krueng Barona Jaya Health Center in Aceh Besar District in 2019.
Sampling in this study was an accidental sampling of 96 people. Data collection is
carried out from 02 to 10 May 2019, the results of the study are presented in the form
of frequency distribution tables for univariate analysis. The results showed that
service quality in good categories was 81 respondents (84.3%), tangible variables in
good categories were 88 respondents (91.7%), reliability variables in good categories
were 74 respondents (77.0%), responsiveness variables in good categories were 76
respondent (79.1%), assurance variable good category as much as 77 respondents
(80.2%) and emphaty variables good category as many as 75 respondents (78.1%). It
is expected that Puskesmas officers will always pay attention to factors that can
affect the quality of services so that it can have an impact on the satisfaction of
patients seeking treatment at the Krueng Barona Jaya Health Center, so that the
quality of health services is better.